Обновлена 20 октября 2026 г. в 14:33

Типовые ошибки сборщиков почтовых ящиков

Назначение документа

В документе описаны типовые проблемы и ошибки сборщиков почты. Они могут возникать при миграции почты и календарей с MS Exchange. По каждой категории ошибок вы сможете найти метрики.

Как посмотреть логи сборщиков

Чтобы посмотреть журналы сборщиков, нужно собрать логи контейнеров picker* и rimap*. Выполните следующие команды на серверах, где установлены сервисы:


journalctl -u onpremise-container-picker* --no-pager | gzip > picker1.log.gzjournalctl -u onpremise-container-rimap* --no-pager | gzip > rimap1.log.gz

Категория connect

Ошибка	Лог
IP сервиса заблокирован — IP с которым делают соединение находится в стоп-листе	Task process failed: connect failed : all resolved IPs are blacklisted
Время соединения вышло	Task process failed: connect failed : Connection timed out
Соединение сброшено той стороной	Task process failed: connect failed : Connection refused
Не строится маршрут по сети до сервиса	Task process failed: connect failed : No route to host
	Task process failed: connect failed : Element not found
	Task process failed: connect failed : Invalid argument
	Task process failed: connect failed : Protocol not available
Закончились порты	Task process failed: connect failed : Network is unreachable
Соединение сброшено той стороной	Task process failed: connect failed : Connection reset by peer
	Task process failed: connect failed: Transport endpoint is not connected
Ошибка конфигурации	Task process failed: connect failed: Element not found

Метрики:

external.collect_error_connect
collect_error_connect
pdd.collect_error_connect
pop3.external.collect_error_connect
pop3.collect_error_connect
pop3.pdd.collect_error_connect
as.external.collect_error_connect
as.collect_error_connect
as.pdd.collect_error_connect
https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&from=now-12h&to=now&viewPanel=15
https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&from=now-12h&to=now&viewPanel=16

Категория resolve

Ошибка	Лог
Не резолвится хост — нет записи в DNS	Task process failed: resolve: Host not found (authoritative)

Ошибка

Лог

Не резолвится хост — нет записи в DNS

Task process failed: resolve: Host not found (authoritative)

Метрики:

collector.external.error_resolve
collector.pdd.error_resolve
collector.common.error_resolve
https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&from=now-12h&to=now&viewPanel=115
https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&from=now-12h&to=now&viewPanel=116

Категория handshake

Логи:

Task process failed: handshake failed : Connection timed out
Task process failed: handshake failed : Connection reset by peer
Task process failed: handshake failed : stream truncated
Task process failed: handshake failed : wrong version number
Task process failed: handshake failed : tlsv1 alert internal error
Task process failed: handshake failed : unsupported protocol
Task process failed: handshake failed : tlsv1 unrecognized name
Task process failed: handshake failed : sslv3 alert handshake failure
Task process failed: handshake failed : sslv3 alert bad record mac
Task process failed: handshake failed : End of file

Метрики:

external.collect_error_handshake
collect_error_handshake
pdd.collect_error_handshake
pop3.external.collect_error_handshake
pop3.collect_error_handshake
pop3.pdd.collect_error_handshake
as.external.collect_error_handshak
as.collect_error_handshake
as.pdd.collect_error_handshake
https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&viewPanel=272
https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&viewPanel=273

Категория read

Логи:

Task process failed: read failed: End of file
Task process failed: read failed: Connection reset by peer
Task process failed: read failed: stream truncated
Task process failed: read failed: some read errors
Task process failed: read failed: wrong version number
Task process failed: read failed: Connection timed out
Task process failed: read failed: decryption failed or bad record mac
Task process failed: read failed: Connection refused

Метрики:

https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&viewPanel=275
https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&viewPanel=276

Категория write

Логи:

Task process failed: write failed: Broken pipe
Task process failed: write failed: Connection reset by peer
Task process failed: write failed: bad length

Метрики:

https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&viewPanel=277
https://grafana.<domain>/d/aFw6EF7Wz/collector?orgId=1&viewPanel=278

Категория Авторизация

Ошибка	Логи	Метрика	Комментарий
Ошибка авторизации	LOGIN FAILED		Сборщик не может залогиниться
Ошибка extra auth	LOGIN FAILED EXTRA LOGIN FAILED EXTRA TOKEN	collector.moved_to_extra_auth external.moved_to_extra_auth pdd.moved_to_extra_auth pop3.collector.moved_to_extra_auth pop3.external.moved_to_extra_auth activesync.collector.moved_to_extra_auth activesync.external.moved_to_extra_auth	Сборщик выключили так как была ошибка авторизации несколько раз подряд
Ошибка extra auth light	LOGIN FAILED EXTRA_LIGHT LOGIN FAILED EXTRA_LIGHT TOKEN	collector.moved_to_extra_auth_light	Сборщик выключили так как была ошибка при логине много раз подряд.

Остальные категории

Категория	Логи в категории
folders	Task process failed: [MATCH] error while create folder Task process failed: parent folder with ID = X not found
NO	Could not determine server Could not connect to server too much NO [ALERT] Too many simultaneous connections. (Failure) Server returned NO RESPONSE upon command
BAD	Task process failed: ... BAD
NO/BAD	Temporary authentication failure [temporary error] Account is temporarily unavailable Temporary System Error
ERR	Task process failed: -ERR
storing msg	Task process failed: [MESCALITO] Task process failed: storing response: messages count limit Task process failed: storing response: mescalito return code = 7 Task process failed: storing response: user storage terminated Task process failed: not importing letters
Ошибка подкладки писем	Лог вида: `[STORE] FAIL причина ошибки`

Категория

Логи в категории

folders

Task process failed: [MATCH] error while create folder

Task process failed: parent folder with ID = X not found

Could not determine server

Could not connect to server

too much NO

[ALERT] Too many simultaneous connections. (Failure)

Server returned NO RESPONSE upon command

BAD

Task process failed: ... BAD

NO/BAD

Temporary authentication failure

[temporary error]

Account is temporarily unavailable

Temporary System Error

ERR

Task process failed: -ERR

storing msg

Task process failed: [MESCALITO]

Task process failed: storing response: messages count limit

Task process failed: storing response: mescalito return code = 7

Task process failed: storing response: user storage terminated

Task process failed: not importing letters

Ошибка подкладки писем

Лог вида: [STORE] FAIL *причина ошибки*

Категория Other

Ошибка	Лог	Метрика
unknown	Task process failed:	task_process_failed.other_unknown https://grafana./d/aFw6EF7Wz/collector?orgId=1&viewPanel=274
async read timeout
unknown http code

Ошибка

Лог

Метрика

unknown

Task process failed:

task_process_failed.other_unknown

https://grafana./d/aFw6EF7Wz/collector?orgId=1&viewPanel=274

async read timeout

unknown http code

Категория internal

Список ошибок:

cube
mysql query failed
oxana
capron returns err

Технический писатель: Груздев Никита

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